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EMS and EMT Library Resources

Motivational Interviewing

Motivational interviewing is an important part of encouraging patients to take charge of their health and become more health literate. 

What is Health Literacy?

Health literacy is the ability to understand information about health. Barriers to health literacy could be a lack of knowledge, false knowledge, inability to read, inability to read English or even an inability to relate to a doctor. 

Archie Willard was illiterate until the age of 54, when he began learning to read as an adult. He is now an advocate for non-reading patients and speaks to Helen Osborne of Health Literacy Out Loud. Listen to his podcast (click on the photo for a link) to gain an understanding of non-reading patients. If you want to know more about Health Literacy Out Loud and their podcasts, look for their page on ITunes.

Some patients are simply intimidated by a medical office or hospital. They may be afraid of doctors and nurses and feel too anxious to ask questions. Massachusetts Health Quality Partners has prepared several brochures that let patients know what sort of questions they can and should ask. Click on the picture below to go to the page of brochures.

Brochure Caring for Children

Inability to read English:

Some patients simply don't speak English. They may rely on a family member to translate or you may use a professional translator in your office. One place to find translations of medical information is Health Information Translations. This website is a collaborative project by The Ohio State University Wexner Medical Center, Mount Carmel Health System, Ohio Health, and the Nationwide Children's Hospital.

AHRQ Patient Waiting Room Video

The Agency for Healthcare Research and Quality has developed this video for patient waiting rooms to encourage patients to actively seek information during doctor visits. This video can help you, as a nurse or health care advocate think about how you approach patient education.

National Center for Cultural Competence

Check out the National Center for Cultural Competence resources to assess your own cultural competence and to find resources for papers. 

On line Curricula for Professionals

Self Assessment



Health Literacy Training for Professionals